Customer rights · Withdrawal and support

Withdraw from contract here

If you bought through this website and still have a statutory right of withdrawal, you can send the notice here. You can also send a clear message to bjorn@sundbynaturhus.se. You do not need to give a reason.

For digital content, the statutory withdrawal period is normally 14 days from conclusion of the contract. It can end once supply begins only when the required express consent, acknowledgement and contract confirmation have been provided. Submitting a notice is not the same as automatic approval of a refund. Rights concerning defective digital content remain separate.

Customer rights

Withdrawal notice form

If you bought through this website and still have a statutory right of withdrawal, you can send the notice here. For digital content, the right can end once delivery begins if you expressly requested immediate delivery and acknowledged the loss of the right.

The function is free to use and is an additional way to send a withdrawal notice; you can also contact us by email. Complaints about defective digital content are separate from the statutory right of withdrawal.

See the Terms of Sale & Refunds and Privacy Notice. If the online function is temporarily unavailable, send your notice by email without waiting for the form to return.

Optional model withdrawal form for email or post

Use this form only if you wish to withdraw. A clear message in your own words is also sufficient.

To: Sundby naturhus / Sundby Model Works
Sundby 80, 186 70 Brottby, Sweden
bjorn@sundbynaturhus.se

I hereby give notice that I withdraw from my contract for the following digital content:

Model / order reference:
Ordered on:
Name:
Address:
Email for the acknowledgement:
Date:
Signature (only if this form is sent on paper):